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Returns Policy

At Book Goblins, we want you to be completely satisfied with your purchases. If for any reason you are not satisfied, we offer a straightforward returns policy. Please read the following guidelines:

1. Returns Eligibility:

• We accept returns within 30 days of the delivery date.
• Products must be in their original condition, unused, and free from any marks, tears, or damage.

2. Returns Process:

• To initiate a return, please contact our customer service team at chiefbookgoblin@gmail.com (or use our contact form online) to request a Return Authorization (RA) number.
• Clearly mark the RA number on the outside of the package.
• Return the book(s) using a trackable shipping method to ensure safe delivery. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong book shipped, defective product).
• Once we receive the returned product(s), we will inspect them and process your refund or exchange accordingly.

3. Refunds:

• Refunds will be issued to the original payment method used for the purchase.
• Please allow up to 5 business days for the refund to appear in your account, depending on your financial institution.

4. Exchanges:

• If you would like to exchange a product, please contact our customer service team to arrange the exchange. Exchanges are subject to availability.

5. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us within 48 hours of delivery to report the issue. We will arrange for a replacement or refund, including return shipping costs if applicable.

6. Cancellations:

• Orders may be canceled before they are shipped. Once an order has been shipped, it cannot be canceled, but you may still initiate a return following the instructions above.

7. Non-Returnable Items:

• The following items are not eligible for return:
  • Products marked as clearance or final sale items
  • Products with personalized inscriptions or customizations

8. International Returns:

• International returns may be subject to additional shipping fees and customs duties. Please contact our customer service team for assistance with international returns.

9. Contact Us:

• If you have any questions about our returns policy or need assistance with a return, please don't hesitate to contact our customer service team at chiefbookgoblin@gmail.com or on the contact form online.

Shipping Policy

It would be very silly to say our policy is to throw your order into the void and hope for the best so instead please review our shipping policy below:

1. Processing Time:

• Orders are typically processed and shipped within 3 business days of receiving payment, excluding holidays.
• Processing times may vary depending on the availability of the items ordered and any customization requests.

2. Shipping Methods:

• We offer several shipping options to accommodate your needs, including standard and express shipping.
• Shipping costs and delivery times vary depending on the selected shipping method and the destination address.

3. Shipping Rates:

• Shipping rates are calculated based on the total weight of the items in your order, the selected shipping method, and the destination address.
• You can view the estimated shipping costs for your order during the checkout process before completing your purchase.

4. Tracking Information:

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
• You can use this tracking number to monitor the status of your shipment and estimate the expected delivery date.

5. International Shipping:

• For international orders, please note that additional customs duties, taxes, and fees may apply.
• The recipient is responsible for any customs charges incurred upon delivery.

6. Delayed or Lost Shipments:

• While we make every effort to ensure timely delivery of your order, please understand that unforeseen circumstances such as weather delays or carrier issues may occasionally occur.
• If your shipment is significantly delayed or lost in transit, please contact our customer service team for assistance.

7. Order Modifications:

• Once an order has been placed, modifications such as changes to the shipping address or shipping method may not be possible. Please contact our customer service team immediately if you need to make any changes to your order.

8. Contact Us:

• If you have any questions about our shipping policy or need assistance with a shipment, please don't hesitate to contact our customer service team at chiefbookgoblin@gmail.com or on our contact form online.